Support - Around the Clock

To find answers to most questions, first please read the FAQs.

If you can't find what you need, send us an e-mail to the relevant address below. The more detail you can give, the easier it will be for us to research your question and the faster we can respond. Some issues take longer than others to review, but we'll always do our best to answer your questions in a timely manner whether you're experiencing technical difficulty, require game assistance or to raise any queries or comments. Betsharks professional, customer-focused staff work round the clock to offer players the best support experience in the industry as well as guarantee quick responses.

We hope that you benefit from your gaming experience at Betsharks. Please feel free to contact us anytime, with any issue you believe requires our attention: support@betsharks.com

Preventing Minors from Gambling

To play poker at Betsharks you must be at least 18 years old, or of legal age to gamble in the jurisdiction which you are located in, either of which is greater. We employ a series of restraints to make certain that no minor has access to our live gaming facilities. Providing erroneous or fraudulent information about a player's age will result in penalty of any winnings, and may result in civil and/or criminal action.

Online gambling transactions require some form of financial transactions, whether using credit cards or sending wire deposits or receiving a check.  Unlike physical casinos, online casinos do not accept cash and do not offer credit.  With a system of deposits and payouts using digital means that most minors do not, or should not, have access to, the risk of minors gambling online is minimized. Additionally, online operators in regulated jurisdictions are required to know the identity and age of their online players, and there are efficient age-verification tools to make certain minors do not access unsuitable online material.

To further shield minors from accessing the site, we urge responsible players to install Internet Filtering Software on their computers. Filtering programs will allow players to manage the substance that is displayed, as well as block specific websites and set up passwords to avoid access to Betsharks by any minors with access to your computer.