Contact Customer Support

At Betsharks, being players ourselves we understand the importance of having to support poker players. That's why our poker acquainted and sociable support staff is available at all times. As players, we also understand the wish for a timely and professional answer to your questions and issues, to make certain game play can be quickly resumed. In case of any queries related to your game play you can use our support request form.

If you prefer using regular mail then you to receive an answer which relates to your account, you MUST e-mail us from the e-mail address which is registered to your Betsharks account.

For the following customer support queries

• If you have forgotten your password, have an issue with your validation code, or have trouble logging into your account
• Promotions or bonus inquiries
• For account information
• To report spam, or abusive chat
• Tournament and game play queries
• To suggest additional features or improvements to the site or software

Please contact: support@betsharks.com

For information about becoming an affiliate of Betsharks Poker, please contact: affiliates@betsharks.com

We strive to ensure all inquiries are answered within the shortest time possible. If you do not see a response within 24 hours, please ensure you've added us to your 'safe sender' list.